Online Grocery Ordering FAQ's
Not at all! After your first three orders are shopped for free with the promo code "FASTLANE" you can choose to either pay a “per trip” shop fee or you can subscribe for unlimited orders shopped just for you. Fees for pick up vary by store, see your individual store for details.
*Subscription fees are for shopping fees only.
You can pay monthly for $16.95 or $49 for a full year. There is no minimum order size required.
No! You pay the same prices in store as you do in The Fast Lane. All prices are the same! Even all the benefits of your yes account are applied at check out. Including clubs, rewards, digital coupons and fuel discount coupons!
When you order ahead your items are selected as soon as you order. That means you’re first in line for sales and getting the items you want. Once your items are selected they are stored in temperature controlled areas to keep them at their peak freshness.
Absolutely. Our trained personal shoppers carefully handpick each item, selecting only the best available products, including the freshest produce and finest cuts of meats. If you aren’t happy with any item, we will gladly replace it and refund your money. That’s our 200% Freshness Guarantee!
Yes! Clip and use our convenient digital coupons while you shop to help maximize your savings.
When you arrive at the time you’ve scheduled, pull into our designated Fast Lane parking spot, call inside, and an associate will deliver your order and load your car for you. That’s all there is to it!
Be sure to log in to the Fast Lane site using your Yes! loyalty account. If you are having trouble logging in call customer support at 844.467.7278.
Stores with Fast Lane grocery pick up are always being added. Check back often to see if your store is on the list! LINK TO STORE LOCATOR
Pickup times, shopping fees and number of time slots available vary by store. There is a limit to the number of orders that are allowed for each pickup time slot. Once a time slot is full, you will no longer be able to select it during checkout. Please reserve your time slot before placing your order.
You will receive all Yes! Loyalty program benefits that you would receive in store. Your personal shopper will provide you with a receipt so you can track your savings!
You will earn fuel rewards just like you would shopping in the store. These rewards can be redeemed at any of our Quick Stop locations or participating fuel centers.
Credit Card is the only method of payment at this time. There will be a $1.00 hold placed on your card while your order is pending. This hold will be removed when your order is complete and your card is charged for the order amount.
We do not accept paper coupons; however any digital coupons you clip while you shop will be taken off your order total just like in the store. If you do not receive a digital coupon please call customer support at 844.467.7278
Our stores are total service markets, which means we should never expect tips and we should not personally ask our customers for a tip. However, if you would like to show our store teams appreciation and offer a tip, this can be done during checkout when submitting your order online or offered to our teams at the time of pickup or delivery via cash.
You will receive every sale price that we advertise in the store. The price you pay will be determined on your pick up day. For example, if you are shopping on Saturday for a Sunday pickup, you will pay the price of your basket on Sunday. Prices may vary when selecting different stores. You will be alerted of price changes.
For items that are priced by the pound, your shopper will select the items that most closely match the weight you wish to purchase. You will be billed only for the actual amount of product selected. Because of this, your total paid at time of checkout will vary slightly compared to your estimated online total.
During the checkout process we will ask you if you would like to allow for substitutions. Our goal is to never be out of stock on any item. If an item is out of stock we will make an appropriate substitution if available. We will NEVER charge you more than the original price of the product you selected, that is our promise.
You or a responsible person must pick up your order at the scheduled pickup time.
We do not offer pharmacy prescription pickups at this time. LINK TO PHARMACY INFO/DELIVERY
Contact customer service by calling 844.467.7278. In many cases, we can offer a credit for your next online order.
Busy with work and the kids?
Too tired to go grocery shopping? We can help. With Fast Lane, you can avoid the crowded aisles, skip the long checkout lines, and save time and energy for everything else in your life. We'll do your shopping for you! Ordering couldn't be easier. Simply create your list, choose a convenient pick-up or delivery* time that fits your schedule, and we'll bring your order to your car or home. It's that simple!
*Delivery not available in all areas. Check your zip code when shopping online to see if delivery is available in your area.